Privacy Policy
Introduction and Overview
ShineMotionHub operates as an educational platform specializing in Web3 and decentralized internet technologies. We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.
This privacy policy applies to all users of our platform, including visitors to our website, students enrolled in our courses, and participants in our webinars and events. We operate under Vietnamese privacy laws while maintaining international best practices for data protection.
By using our services, you agree to the collection and use of information in accordance with this policy. If you disagree with any part of this privacy policy, please discontinue use of our services.
Information We Collect
Personal Information
We collect information you provide directly to us when you create an account, enroll in courses, register for events, or contact us for support.
Account Information
Name, email address, phone number, and password when you register for our platform.
Educational Records
Course progress, completion certificates, assignment submissions, and performance metrics.
Communication Data
Messages sent through our platform, support tickets, and feedback submissions.
Technical Information
IP address, browser type, device information, and usage patterns on our platform.
Automatically Collected Information
Our platform automatically collects certain information about your device and how you interact with our services. This includes log data, cookies, and analytics information that helps us improve your learning experience.
| Data Type | Purpose | Retention Period |
|---|---|---|
| Session Cookies | Platform functionality and user authentication | End of browser session |
| Analytics Data | Understanding user behavior and improving services | 24 months |
| Error Logs | Technical troubleshooting and platform stability | 12 months |
| Course Progress | Tracking educational advancement and certification | Indefinitely (unless deletion requested) |
How We Use Your Information
We use collected information for several purposes, all aimed at providing you with the best possible educational experience in Web3 and decentralized technologies.
Primary Uses
- Delivering course content and tracking your educational progress
- Providing customer support and responding to your inquiries
- Sending important updates about your courses and account
- Processing payments and managing billing for paid services
- Generating certificates and maintaining educational records
- Personalizing your learning experience based on your interests
Platform Improvement
We analyze usage data to understand how students interact with our content. This helps us identify which topics need more explanation, which course formats work best, and how we can make the platform more effective for learning complex Web3 concepts.
Communication Purposes
With your consent, we may send you educational newsletters, information about new courses, and invitations to webinars or industry events. You can opt out of these communications at any time through your account settings.
Information Sharing and Disclosure
We do not sell your personal information to third parties. We may share your information only in specific circumstances outlined below.
Service Providers
We work with trusted third-party service providers who help us operate our platform. These include:
- Payment processors for handling course fees and transactions
- Email service providers for sending course updates and communications
- Cloud hosting services for storing course materials and user data
- Analytics services for understanding platform usage and performance
Legal Requirements
We may disclose your information if required by Vietnamese law, legal process, or government request. We will notify you of such disclosures unless prohibited by law.
Business Transfers
In the unlikely event that ShineMotionHub is acquired or merged with another company, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.
Your Rights and Choices
Under Vietnamese privacy laws and our commitment to user rights, you have several options regarding your personal information.
Your Data Rights Include:
- Access: Request a copy of the personal information we hold about you
- Correction: Update or correct any inaccurate information in your profile
- Deletion: Request deletion of your personal data (subject to certain limitations)
- Portability: Receive your data in a structured, commonly used format
- Restriction: Limit how we process your information in certain circumstances
- Objection: Object to processing of your data for specific purposes
How to Exercise Your Rights
To exercise any of these rights, send us a written request through our contact information below. We'll respond within 30 days and may need to verify your identity before processing certain requests.
Please note that some rights may be limited by Vietnamese law or our legitimate business interests. For example, we may need to retain certain educational records for certification purposes even after account deletion.
Account Management
You can update most of your personal information directly through your account settings. This includes changing your email address, updating your profile, and modifying communication preferences.
Data Security and Protection
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Technical Safeguards
Administrative Safeguards
Our team follows strict protocols for handling personal data. Only authorized personnel have access to user information, and all staff receive regular training on privacy and security best practices.
We conduct regular security assessments and maintain incident response procedures. In the unlikely event of a data breach affecting your information, we will notify you promptly as required by Vietnamese law.
Data Storage Location
Your data is primarily stored on secure servers within Vietnam and may be backed up to secure facilities in other countries with adequate data protection laws. All international transfers are conducted with appropriate safeguards in place.
Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy.
Retention Periods
- Active Accounts: Data retained while account is active and for 3 years after last login
- Course Records: Educational progress and certificates retained indefinitely for verification purposes
- Payment Information: Transaction records kept for 7 years as required by Vietnamese tax law
- Support Communications: Customer service interactions retained for 2 years
- Marketing Data: Communication preferences and history deleted within 1 year of opt-out
Deletion Procedures
When data is no longer needed, we securely delete it from our systems. However, some information may be retained in encrypted backups for technical reasons. We ensure that any retained data cannot be accessed or used for operational purposes.
Cookies and Tracking Technologies
Our platform uses cookies and similar technologies to enhance your learning experience and improve our services.
Types of Cookies We Use
- Essential Cookies: Required for basic platform functionality, including login and course access
- Performance Cookies: Help us understand how users interact with our platform
- Preference Cookies: Remember your settings and personalization choices
- Marketing Cookies: Used to deliver relevant educational content and course recommendations
Managing Cookie Preferences
You can control cookie settings through your browser preferences. However, disabling certain cookies may limit your ability to use some platform features. Essential cookies cannot be disabled as they're necessary for platform security and functionality.
Children's Privacy
Our platform is designed for adult learners aged 18 and older. We do not knowingly collect personal information from children under 18 years of age.
If you believe we have inadvertently collected information from a child under 18, please contact us immediately. We will take steps to delete such information from our systems as quickly as possible.
Parents or guardians who believe their child has provided us with personal information should contact us using the information provided below.
International Data Transfers
While we primarily store data within Vietnam, some of our service providers may process information in other countries. When we transfer personal data internationally, we ensure appropriate safeguards are in place.
Transfer Mechanisms
- Adequacy decisions by Vietnamese authorities where applicable
- Standard contractual clauses with international service providers
- Certification schemes ensuring adequate data protection
- Explicit consent for specific transfers when required
We regularly review our international data transfer practices to ensure they meet current legal requirements and best practices for data protection.
Updates to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices or applicable laws. When we make significant changes, we'll notify you through your account email or by posting a prominent notice on our platform.
We encourage you to review this privacy policy regularly to stay informed about how we protect your information. The "Last Updated" date at the top of this policy indicates when the most recent changes were made.
Continued use of our platform after policy updates constitutes acceptance of the revised terms. If you disagree with changes, you may close your account, though this won't affect the lawfulness of processing based on consent before withdrawal.
Privacy Questions and Contact Information
Email: contact@shinemotionhub.com
Phone: +84989567056
Address: CL 2, số 10 Đường D4, khu đô thị Dệt, TP. Nam Định, Nam Định, Vietnam
Response Time: We aim to respond to privacy inquiries within 72 hours
For privacy-related questions, concerns about your personal data, or to exercise your rights under this policy, please contact us using the information above. We're committed to addressing your privacy concerns promptly and transparently.
If you're not satisfied with our response to your privacy concerns, you may have the right to lodge a complaint with the relevant Vietnamese data protection authority.